- Boards & Commissions
- City Hall
- Code Compliance
- Financial Reports & Budgets
- Human Resources
- City Council
- Meeting Agendas & Minutes
- Open Records
- Payment Options
- Building Permits & Inspections
- Animal Services
- Emergency Services
- Parks & Recreation
- Gas & Electric Utilities
- Sanitation & Recycling
- Water Utilities
- New Resident Resources
- Westside Eagle Observer
- Contact Us
Effective Immediately: Basketball and Tennis Courts - March 25, 2020
Mayor Bob Tharp has issued that effective immediately all tennis courts and basketball courts are... [more...]
Effective Immediately: Playground Areas are Closed - March 24, 2020
Mayor Bob Tharp has issued that effective immediately the playground equipment and play areas in ... [more...]
At the City of Decatur, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
Frequently Asked Questions
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. You might check to see if your stool has been running constantly or if a faucet has been left on. Last resort is that we can always read your meter again.
My bill is past due can I get an extension?
Please contact our office and an extension can be granted to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.