At the City of Decatur, we are committed to providing safe, high quality water services to our community. We strive to maintain a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide! Our number is 479-752-3912 Extension 1.
City of Decatur Water and Wastewater
PO Box 247 Decatur, AR 72722
479-752-3912 ext. 1
Frequently Asked Questions
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. You might check to see if your stool has been running constantly or if a faucet has been left on. Last resort is that we can always read your meter again.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office at 479-752-3912 extension 1 to report low pressure in your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date, or we may not have received your payment at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing a milky look.